Help and FAQs

How can I place an order?

You can place your order directly from our online store. Select the item you want, choose the available options, and follow the steps in the purchasing process. If you need help, email us at ventas@garmongroup.es.

What payment methods are accepted?

We accept credit and debit cards (Visa, Mastercard), bank transfers, and other secure methods available during the checkout process.

How long does it take for my order to arrive?

Orders are shipped within 2 to 5 business days within Spain. For international shipments, the delivery time may vary between 5 and 10 business days.

Can I customize an item?

Yes, we offer customization services for many of our items. Contact us at ventas@garmongroup.es and we will advise you without obligation.

Do the items include a certificate?

Yes. All our pieces with diamonds and precious stones include gemological certification that guarantees their authenticity and quality.

How can I contact GARMON?

You can email us at ventas@garmongroup.es and we will respond within a maximum of 48 business hours.

Do you have a physical store?

Currently, we operate exclusively online, which allows us to offer you the best prices without intermediaries. All our pieces can be examined and valued by appointment — contact us for more information.